Crisis, Incidents and Resiliency – An End to End Process on Veoci

Hi

A shift that normally would have required years, has been brought about in a matter of months with the onslaught of the Covid19 pandemic. While this has been achieved, resources have been stretched and strained beyond limits and as many of these processes become permanent, resilience is of utmost importance.

Incident and Emergencies will happen and need to be recognised and fixed in a remote Covid impacted environment.

Some points to consider:
• Make it easy for stakeholders to access the required expertise including external contractors
• Provide Easy, Quick and Secure Access to knowledge repositories and databases
• Communicate to all customers and stakeholders
• Enable Intelligent dashboards to display real time situational information with additional data as required by the situation
• Make collaboration easier and simpler.
• Create discussion rooms/forums for triage
• Run Table-Top exercises in drill mode to fine-tune SOPs and response
• Finally, analyse the data generated to improve reaction times and processes and spot patterns to be able to take proactive measures for prevention

Veoci is a leader and a Cloud based Gartner MQ-2019 Product for BCMP. A single click of a predefined digitized SOP can set up Triage Rooms and Side Rooms for the quick Collaborative Resolution of the incident triggering Automated Tasks and Workflows for full awareness. Our in-app crisis communication suite automates messaging through Voice/SMS/Email and keeps all stakeholders informed and in sync.
A full response SOP pre-empts the concerns of stakeholders and there are no panic calls coming in from customers and other users.

You can email us at arpita.bohra@notephi.com, to discuss how Veoci can enable this in a rapid deployment through your company and its business units.