How Crisis Management turns into a BCP

When we wrote our first line of code, we had a clear goal of building a world-class emergency and crisis management solution. This came from our experience in developing and running a collaboration and crisis platform for a Fortune 15 company with a user base of over 1,00,000 employees.  Now at  Veoci, with over 400+ customers which include global brand names like United Airlines, Capital Group, MIT, Yale, etc, we see a transformation of an Emergency and Crisis management Solution into deeper and wider business continuity and resilience platform.

While the two appear different and Crisis Management may have a different priority and a different approach. However, the responses to Covid-19 have resulted in serious re-evaluations and introspection.  Crisis management is no longer seen in isolation. With Business Continuity and Resilience being re-assessed and categorized depending on the severity of the impact on business, crisis management is a standard logical next step.

A starting point is a risk assessment. Risk can be of many types and perceptions may differ with the type of business but broadly classified into 5 segments: Data, Human Capital, Technology, Infrastructure, and Third-party. Each has to be planned for and SOPs built into a digital framework for rapid deployment in case of a crisis. A very recent example would be the lockdown in Maharashtra and curfews elsewhere. Manufacturing and Supply chains are immediately impacted and with 200000+ cases a day, concerns of employees are mounting. A Crisis Plan is now a company-wide exercise and is a Business Resilience and Continuity concern at the highest C level.

We can support your efforts and convert plans into digital SOPs that cover a full range of Risk and Business Resilience. SOPs that can be invoked with a single click on a smartphone. An in-app crisis communication suite can be configured to start a call tree in a single touch adding workflows and tasks to launch plans in drill or actual mode. We are on Amazon Cloud and no customer IT infra or any other licensing is required to get you online. We are rapid deployment, NO CODE Platform and can get you started in just days.

For an overview of how we can take the Digital 2.0 Agenda to your organisation  email us at arpita.bohra@notephi.com